Turn employee insight into high-impact experiences that elevate performance, engagement, and long-term value.
Our acquisition of ASI in 2024 brings clients over 15 years of expertise, helping organizations design and build EX programs that generate meaningful employee insight.
It’s the fusion of this deep EX expertise and Optimus SBR’s proven strength in execution that sets us apart. We don’t just let employee insights sit in dashboards. Instead, they’re analyzed, prioritized, and turned into action.
Drives Employee Engagement, Productivity, and Growth
Aligning your employee experience strategy with business objectives ensures initiatives are proactive, measurable, and impact-driven. A clear, data-driven EX framework connects engagement, culture, and performance, strengthening productivity, improving retention, and supporting sustainable profitability and growth.
Enhances Employee Buy-In and Sustains Change
Effective change management fosters employee trust and engagement while empowering managers to guide their teams confidently through transitions. This increases adoption rates and minimizes resistance, ensuring that changes are not only implemented but sustained over time.
Improves Retention and Reduces Turnover Costs
Clear visibility into the employee experience across the lifecycle and enabling action through continuous listening, EX management increases engagement, reduces costly turnover, and strengthens long-term workforce stability by addressing friction points and improving the moments that matter. This makes teams feel heard and supported, and over time, it creates a workplace where employees want to stay and grow.
Creates a High-Performing Culture
Accelerating the maturity of EX leveraging specialized expertise, proven frameworks, and industry best practices helps you quickly implement effective strategies. This shortens learning curves and avoids common pitfalls, enabling faster progress toward a more engaging, high-achieving culture.
We help organizations execute what’s next.
Acting as an extension of your team, we turn employee insights into clear, practical actions that are implemented to drive measurable return.
Contact usEX Advisory Services
- Program design
- Journey mapping
- Governance advisory
- ROI engagements
- Survey design
- Metric development
- Financial linkage
EX Implementation
- 360
- Engagement/pulse
- Life cycle
- Cross XM
- EX journey analytics
EX Managed Services
- Managed services
- Technical and advisory support
- Insights report
- Program health report
- Maturity assessments
- Program maintenance and improvements
EX Training
- EX Foundations
- EX Leadership & Implementation course
- Qualtrics Platform Training
- Change Management Training
- EX Workshops
Transforming Employee Listening Program to Improve Engagement, Inclusion, and Retention
A secure, scalable employee listening program that helped a leading educational institution turn employee feedback into actionable insights.
Why Trust Optimus SBR as Your EX Consultants
With more than 15 years of EX expertise, we know how to turn insight into action that drives real performance. We do more than measure, we design, implement, and run EX programs that shape decisions, shift behaviours, and scale over time. The result is a practical, high-impact approach that delivers continuous improvement and lasting value.
From Insight to Impact
We move beyond engagement scores and employee surveys to uncover the why behind the data. By building structured, scalable EX programs, we help you understand what truly drives employee engagement, enablement, and retention, and turn insight into focused, meaningful action.
Design for Action
Many EX programs collect feedback but lack clarity on what to do next. By shaping clear priorities, decision frameworks, and accountabilities, we translate employee insight into consistent actions that drive real, lasting change.
Alignment Fuels Performance
By aligning feedback to core KPIs and employee experience management initiatives, our approach ensures your EX program drives business performance, accelerates impactful improvements, and consistently elevates employee experiences.
Sustainable Momentum
EX isn’t a one-time initiative; it requires continuous focus and long-term long-term commitment. You can count on us to build the structure, accountability, and processes needed to sustain momentum and drive ongoing progress. Whether you are launching a new EX program or optimizing an existing one, we meet you where you are and help you grow with confidence.
We Execute What’s Next
With Optimus SBR, you don’t just get advisors; you get bold, entrepreneurial partners executing what’s next. Our curiosity drives us to challenge convention, and our authenticity grounds us. Together, we identify what’s possible and execute solutions for lasting impact.
Frequently Asked Questions
Employee Experience Management consulting helps organizations understand how employees experience their work and turn that insight into actions that improve engagement, performance, and retention. It goes beyond surveys to embed listening, action, and accountability into day-to-day operations.
By identifying friction in the employee experience journey and aligning insights with goals, processes, and leadership behaviors, EX consulting helps teams work more effectively. The result is clearer priorities, stronger adoption of new ways of working, and higher productivity.
We connect employee feedback to clear owners, timelines, and metrics. Through governance, manager enablement, integrated tools, and training, we make it easy for teams to act on insight and track progress over time.
As Employee Experience Management consultants, we design EX programs as ongoing management capabilities, rather than one-time initiatives. By putting the right systems, governance, and ownership in place, we help organizations sustain momentum and continuously improve the employee experience.
Experience Management Consulting
Customer Experience
We support you through the full CX lifecycle, from advisory services, to implementing the right solutions and managing your CX programs over time.
We help organizations execute what’s next.
Clients know that working with us means they can get back to spending their days envisioning what’s possible while we take care of problems and hit the ground running.
Insights and Resources
Advancing Member Experience for a Credit Union Through a Seamless Transition to a Modern CX Platform
Advancing Member Experience for a Credit Union Through a Seamless Transition to a Modern CX Platform
Large-scale migration of Voice of Member programs to Qualtrics improves insight quality, feedback reliability, and program scalability to support future growth.
2 Minute Read
CX by Design: Turning Human Insight into Business Impact
CX by Design: Turning Human Insight into Business Impact
When organizations commit to human centric design, customer journeys become clearer, service interactions become smoother, and loyalty becomes stronger.
4 Minute Read
Mastering Customer Experience Delivery: Lessons from Patagonia and the Ritz-Carlton
Mastering Customer Experience Delivery: Lessons from Patagonia and the Ritz-Carlton
Learn valuable lessons on excellence in customer experience delivery from Patagonia and the Ritz-Carlton that can be applied to any industry.
3 Minute Read
Scaling a Compliant, Omnichannel Listening Strategy for Enterprise CX
Scaling a Compliant, Omnichannel Listening Strategy for Enterprise CX
An enterprise-wide listening strategy delivers end-to-end player visibility, stronger insights, and a scalable, compliant CX program.
2 Minute Read
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