Optimus SBR is pleased to welcome Kim Clark as Partner and Experience Solutions Practice Lead. Kim brings extensive experience in customer experience, commercial strategy, and business transformation, strengthening the firm’s ability to help clients turn customer and employee insights into measurable business results.
Building on the established capabilities of Optimus SBR’s Experience Solutions Practice, Kim’s leadership brings additional depth in connecting experience strategy with operational execution and commercial performance. For clients, this means stronger support in identifying opportunities, prioritizing investments, and implementing experience improvements that build loyalty, grow market share, and create lasting competitive advantage.
Kim’s experience includes leading customer experience and transformation initiatives at OLG, LCBO, Ontario Cannabis Store, and Rexall Canada. Her background in customer intelligence, operating model design, and complex transformation brings a practical perspective to delivering change and measuring its impact.
With Kim at the helm, Optimus SBR is further strengthening the connection between experience design and its broader strategy, operations, and transformation expertise, helping clients move from insight to action and deliver sustainable business growth.
Want to learn more about how we help organizations turn experience into business value? Explore our Experience Solutions Practice.
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