About our Business Etiquette Training
Custom-designed for the unique needs of early career and Gen Z employees, our essential Business Etiquette workshop ensures new graduates and interns grasp the organization’s expectations and the importance of proper etiquette in the workplace.
As the work environment becomes more diverse, with multiple generational identities, early career talent transitioning to the workforce must understand how to navigate the business environment to successfully communicate and collaborate with Traditionalist, Baby Boomer, Gen X, and Millennial colleagues and leaders.
Each generational identity translates into different behaviors, expectations, and values in the workplace, leading to confusion and misunderstanding. The youngest generation often does not have a frame of reference to the behaviors, expectations, and values that are the foundation of an organization’s culture.
Our highly interactive Business Etiquette workshop educates Gen Zs and/or Millennials about the other three generations (Traditionalists, Baby Boomers, and Gen Xers). Young employees explore how their views and perspectives may differ from those of their colleagues and managers.
We discuss the differences between intent and impact, and what behaviors may be negatively perceived by senior leaders and why. We then explore ways to contribute to a dynamic organizational culture and foster strong, collaborative relationships with colleagues and leaders.
We also take an external view and evaluate how to demonstrate appropriate behaviors with clients to ensure positive, productive, and solution-focused relationships. We evaluate the best communication methods and highlight how to engage different generations of colleagues and customers through effective communication techniques.
Each participant leaves the Business Etiquette Training program with career development tips that will help them succeed in their careers.
Audience: up to 25 graduates/interns/emerging talent
Delivery: virtual or in-person
Length: half-day or full-day workshop
Features: interactive, group discussion, breakout rooms, polling, action planning, chat, and annotation
Key outcomes of our Business Etiquette Training program
At the end of our new graduate training program on understanding the business environment, participants will be able to:
- Describe the key characteristics of each generation’s identity
- Understand how generational identities translate into behaviors in the modern workplace
- Describe the difference between intent and impact
- Identify actions that support building a collaborative relationship with leaders, colleagues, and clients
- Apply tips for effective communication
- Apply collaboration tips
- Apply career development tips
About the instructors
Optimus SBR’s master facilitators enrich training with their wealth of knowledge and skills accumulated over decades of training thousands of employees and leaders across North America. Our facilitators are not just subject-matter experts, they are passionate educators dedicated to engaging learners and ensuring that the knowledge is effectively transferred back to the workplace.
With a profound understanding of diverse learning styles and needs, our master facilitators collaborate with you to provide practical guidance and customize learning content to meet your specific training needs, ensuring it resonates with learners and enhances the overall training impact.
Our master facilitators have a proven track record of consistently achieving scores above 4.7/5 on training evaluations – a testament to their commitment and proficiency.
