About Our Business Etiquette Training
Custom designed for the unique needs of early career Gen Z employees, our essential business etiquette workshop ensures interns and new graduates grasp the organization’s expectations and the importance of proper etiquette in the workplace.
As the work environment becomes more diverse, with multiple generational identities, early career talent must understand how to navigate the business environment to successfully collaborate and communicate with Traditionalist, Baby Boomer, Gen X, and Millennial colleagues and leaders.
Each generational identity translates into different values, expectations, and behaviors at work, leading to misunderstanding and confusion. The youngest generation often does not have a frame of reference to the values, expectations, and behaviors that are the foundation of an organization’s culture.
This highly interactive workshop educates Gen Zs and/or Millennials about the other three generations (Traditionalists, Baby Boomers, and Gen Xers). Young employees explore how their views and perspectives may differ from those of their colleagues and managers.
We discuss the differences between intent and impact, and what behaviors may be negatively perceived by senior leaders and why. We then explore how to actively participate in creating an engaging organizational culture and how to take a collaborative approach with colleagues and leaders.
We also take an external view and evaluate how to demonstrate appropriate behaviors with clients to ensure relationships are positive, productive, and solution-focused. We evaluate the best communication methods and highlight how to engage different generations of colleagues and customers through effective communication techniques.
Each participant leaves the program with career development tips that set them up for success as they launch their careers.