The Power of Deliberate Practice
Musicians do it. Athletes do it. Performers do it. Yet there seems to be a gap in business when it comes to practicing our skills. Despite best intentions, often times employees will go through training sessions, get a fancy binder full of materials, and then promptly go back to the old way of doing things. We wouldn’t expect a star athlete to rise to the top of their game after one session, so why do we expect that of our teams?
Our training reinforcement solution called myPractice fills this gap. A series of customized learning solutions that provide unique opportunities for staff to integrate themselves into real-life situations and get immediate feedback on their performance, myPractice has helped countless organizations gain real traction.
myPractice is an innovative virtual (phone based) learning solution leveraging the power of “deliberate practice”. Our solutions focus on enhancing the client experience through skill application, experiential learning, repetition and practice reinforcement. We help our clients listen, respond, and execute more effectively with their customers.
We design simulations of client situations to allow employees to practice their sales, client delivery, customer service, and coaching skills, then receive nuanced coaching and feedback so they can practice the defining moments in their conversations. This highly customized and focused training enables the adult learner to gain essential skills that build their professional skillset, and helps learners to achieve progress in their careers.
We employ professional actors as performance coaches. They are uniquely qualified to articulate how it felt to be the client and deliver insights into what the client didn’t tell you. We capture information and trends about the practice experience and provide tangible reporting back to the organization, strengthening the feedback loop.
myPractice focuses on post-training reinforcement of content through one-on-one virtual practice scenarios.
Our simulations are authentic: We design customized scenarios that reflect your workplace realities. Leveraging the power of professional improvisational actors to recreate typical interactions, our Performance Coaches do all the things that real people do in those real situations.
Our solutions are flexible: Our solutions are designed and deployed to accommodate diverse work place realities (i.e. virtual learning needs, time constraints, learning objectives, etc.). This means you can harness the benefits of myPractice while minimizing the impact to your day to day operations.
Our solutions are scalable: We have a select pool of professional Performance Coaches and the capacity to execute on small and large programs alike.
We’ve all been on the receiving end of bad customer service, an ‘icky’ sales experience, or a discouraging coaching conversation. It all comes down to unintentional, ineffective communication in our business interactions.
It doesn’t have to be that way.
Imagine a one-on-one coaching session where you hear first-hand ‘how it feels to talk to you’ and then apply the coaching right away and practice again.
That’s deliberate practice.
We can support any interaction you need to have. We’ve worked with clients across several sectors to design a diverse range of practice experiences, including:
In addition, we provide custom-designed support for conferences, workshops and just-in-time coaching.
Organizations that leverage myPractice solutions are able to quickly realize the benefits of the program, including:
Optimus SBR Ranks on the Growth 500 for the Seventh Consecutive Year
Canadian Business and Maclean’s magazine released the list of Canada’s Fastest-Growing Companies and ranked Optimus SBR No. 272 on the Growth 500. This is the seventh year that Optimus SBR has ranked on the Growth 500.
Decision Time on Ontario Health Teams: The Changing Ontario Health Care Landscape – Part 2
The Ontario Ministry of Health has made some significant decisions on Ontario Health Teams. For many organizations now, it’s decision time.
Optimus SBR Named on 2019 Lists of Best Workplaces™ for Professional Services and Mental Wellness
At Optimus SBR, our success is directly correlated to the happiness and engagement of our people and we are proud to announce that our organization has been named on two additional 2019 lists of Best Workplaces™ – Professional Services and Mental Wellness.
Large Regulatory Change Implementations in Financial Institutions
Must-do projects like regulatory changes can seem overwhelming and daunting, but it doesn’t need to be. With some careful forethought and the right expertise, regulatory programs can extend beyond just staying onside with the regulator, and set your organization up for long-term success.
myPractice and the “A-ha” Moment
We’ve all had an ‘a-ha’ moment. And when we do, we relish the feeling. It’s like a spark that ignites and compels you to remain in that moment of clarity. myPractice helps achieve that moment.
Optimus SBR Named as 2019 Great Place to Work
We ranked 27 out of 50 in Canada for businesses between 100-999 employees.
The Changing Ontario Health Care Landscape – Part 1
In Ontario, the health care landscape is changing. We look at integrated care delivery systems, and suggest what areas for health care system planners, health service providers, and hospitals in particular, to start their transition to these new models of care.
Play It Forward 2018
The 1980’s were back in full force at Optimus SBR on Thursday, November 15th as our team came together for the sixth annual Play it Forward event in support of two local charities.
The 6 Surprising Reasons Your Project is at Risk
Minimize risk and promote the advancement of your organization by making change management in your project environment a priority.