About Our Generational Customer Service Training
The clients and customers your organization serves are from different generations, and each generation possesses different expectations of customer service based on their generational identity.
The goal of our generational customer service workshop is to build concrete behaviors for your customer service teams that improve service to a multigenerational customer base.
Our customer service for different generations workshop meets three criteria:
- Levels up employees’ customer service skills, ranging from the fundamental to the more complex
- Takes into account that your customer base is multigenerational and has different customer needs
- Customized to your operational environment to align with your processes, practices, and models
We explore the identities of the different generations and how these identities translate into different behaviors and expectations. We discuss what each generation of customers classifies as service excellence. We determine concrete tips and techniques that will improve service of customer support teams from a generational perspective.
In the customer service across generations workshop, your team learns how to deliver exceptional service according to how customers expect customer support teams to serve them, rather than how the salesperson wants to provide the service. It’s only by exceeding customer expectations that organizations build strong brands and relationships.